Returns and Exchanges
We want you to be satisfied with your purchase on Sexshop 51. If something is not as it should be, please contact us.
Product Return within 14 Days after Delivery
Products can be returned within 14 days after delivery for exchange or refund under the following conditions:
- Item must be absolutely new and unused, in its original and undamaged packaging.
- Sealed packaging must be unopened.
- For hygienic reasons, the intimate toys (such as dildos and plugs) cannot be returned once removed from the plastic packaging.
- Underwear must be in its original packaging, in the same condition as delivered, unworn and with all tags and labels attached.
To return or exchange the goods, please contact us at firstname.lastname@example.org to get your RMA (Return Merchandise Authorization) number and further information/instructions.
Is your item faulty? Contact us first at email@example.com. If the product is defective, Sexshop 51 will cover the return shipping costs.
We guarantee the quality of all products for up to 2 years after the purchase date for defects in material or manufacturing. This warranty does not cover faults caused by:
- Improper use or mishandling
- Improper storage or maintenance
- Normal wear and tear
Did your product break? Please contact us at firstname.lastname@example.org, we will advise you on how to proceed. Sexshop 51 covers the return shipping costs of faulty items.